How to Better Deliver Pizza
Delivery drivers are the face of any successful pizza business because they are the ones that show up at the door of the customer thus if they show up with a poor attitude or in a disheveled appearance. Thus it is vital to hire a great driver that is not only outgoing but can represent the business in the best way possible and for this to happen the business owner or human resource manager needs to train the recruit about the clients and going the extra mile not only for the business but also for themselves. It is also important to monitor drivers to make sure that they are not making any unnecessary steps and the business owner needs to create a culture where the drivers view the clients as their own and not just the clients to the pizzeria. It is good to note that there are some hiring managers pick drivers based on personality and they focus on building connections with clients because the experience derived from delivering the pizza are based on how the delivery driver delivers them to their clients. A lot of businesses are recruiting customer-centric drivers and not just people that need a job because it is customer-centric employees are able to adopt new strategies like jogging to the door of the customer or even carrying bags that have extras like napkins, paper plates, red pepper packets and Parmesan that customers can choose.
Some pizzeria owners personalize their pizzas by putting a personal stamp on the transaction and insist that the drivers shake hands with the client and frankly thank them for ordering the pizza. Many great pizzeria owners insist that a great personality is the most vital element of hiring a delivery driver because any business owner can teach skills but personality can never be taught.
Another vital thing to have is to have a Point of Sale system which ensures that there is accuracy, smooth processing and delivery of pizzas. POS systems come with various features but the best ones are those that have an integrated mapping software that can track and store orders in order of priority such that as the order grows older the priority increases. It is good to note that good POS systems can store extra client information like addresses, phone numbers, previous orders, delivery instructions and notes of the dislikes by clients and this information is critical. Some systems even store past orders thus employees can ask the client if they want the same pizza like last time. A good POS system can help to make sure that the client can request the same order as last time without even having to mention the name since it has been stored by the POS system.
What Research About Deliveries Can Teach You